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1. Introduction
The following general conditions of contract apply to the lease agreement for temporary purposes stipulated by and between the Client and the Company relating to the Property selected by the Client among those listed on the website www.halldis.com.
2. Booking process and contract stipulation
2.1. Selecting a Property: The client may request information regarding the availability and price of the selected Property by sending the enquiry form available on the web site (hereinafter, the ‘Booking Request') to the Company.
2.2. Making a reservation: When the Client notifies the Company the intention of reserving the selected property, availability provided, the Company will promptly send the booking form to the Client (hereinafter, the "Booking Confirmation"), specifying the full address of the Property, the period of stay, the full rental fee, extra charges (if any), the amount of the Booking Fee and the Security Deposit as well as the number of persons who may occupy the Property. For acceptance, the Client shall complete the form with the requested details, accept the general conditions of contract regulating the booking in subject and return the signed form to the Company within 24 hours from receipt. The failure to follow the above-mentioned instructions shall make the Booking Confirmation null and void.
2.3. Contract stipulation: The Contract shall be deemed as made and entered into upon receipt by the Company of the Booking Confirmation undersigned in accordance with the provisions set forth in the foregoing art. 2.2. as well as the payment of the Booking Fee (or evidence of such payment).
3. Fees and payment
3.1. The Full Rental Fee quoted in the Booking Confirmation refers to the entire period of stay. Unless otherwise provided for in the Booking Confirmation, the said price shall be intended as inclusive of initial and final cleaning, electricity and gas, heating and water consumption. In case of monthly lease, the electricity and gas expenses are covered for a maximum amount of €100 per month. The electricity and gas meters will be read upon check in and check out for these purposes. Should the monthly bill exceed this limit, the extra cost will be retained from the Security Deposit.
The Booking Fee is a part of the Full Rental Fee and is must be paid in advance by wire transfer or credit card in order to complete the booking.
The Balance is the remaining part of the Full Rental Fee, and it is due 7 days prior to arrival at the Property. Should the Client wish to pay by means of an Italian bank check, then the check must be delivered directly at our offices at least two business days before the check in date, along with a valid identification document (or copy of the same) and a landline telephone number.
The Further Costs relate to the optional services (such as maid service and internet access).
3.2. The Client will provide for the payment of the price of the Property under the terms and conditions set forth in the Booking Confirmation. For contracts with a duration exceeding one month, the fee is due in advance, at least 7 days before the beginning of the following month.
3.3. In case of delayed payments the Company may hand over the credit recovery practice to an external agency or a lawyer in order to obtain a payment injunction issued by a judge.
4. Security Deposit
The Client shall be required to provide a Security Deposit upon arrival pursuant to the terms and conditions set forth in the Booking Confirmation.
The amount of the Security Deposit depends on the duration of the stay:
Duration of less than 15 days: €300
Duration of 15 days or more: €1,000
There may be exceptions for some luxury apartments and/or due to the presence of pets.
The Security Deposit will be returned to the Client in full within 5 days of the termination of the contract. Should the Property be found to have been damaged by the Client, and/or in the case of electricity or gas consumptions exceeding the limit of euro 100, then the Company will be entitled to retain the Security Deposit, without prejudice to the Company's right to claim compensation for any further damage caused.
5. Duration, termination and cancellation
5.1. The duration of the contract will be indicated in the Booking Confirmation.
5.2. For contracts with a duration exceeding one month, the Client may choose the FLEXI contract which is renewed on a monthly basis. The renewal of the contract will be tacit and may continue up to a maximum of 12 months, unless the contract is terminated by either party by means of a 21 days written notice by fax, email or registered letter. In the case of a delayed notice, payment will be required for the month following the notice.
5.3. Should the Client cancel the reservation prior to the check in date, the Company will be entitled to retain the Booking Fee as set forth in the Booking Confirmation. In case of cancellation less than 48 hours before the check in date, the Company will be entitled to retain the Full Rental Fee.
6. Replacement of the Property
The Company may replace the Property with another of identical or superior quality, should the Company be unable to guarantee the Client use of the Property due to events of force majeure or for any contingencies beyond the Company's control. If the Client has a reasonable and substantiated cause for refusing the Property offered by way of replacement, the Company will refund the Client the amounts paid. No further amounts shall be due by the Company to the Client.
7. Arrival and departure
7.1. The keys to the Property will be given on the spot to the Client by the Company's appointee, at such location and time as agreed by prior arrangement. Check in and check out may take place between hrs 09.00 and 19.00 from Monday to Friday. Extra costs will apply for check in or check out during other hours or on weekends/holidays, and in the case of the Client's delayed arrival. In the case of such delays, check in will not be guaranteed after hrs 22.00.
7.2. Upon handing over the keys of the Property, the Company may provide the Client with a form containing a brief description of the conditions of the Property, its appurtenances, annexed property, items and facilities contained therein at that date. The Client agrees to undersign the said form, without prejudice to his right to supply in writing any observation or comment.
8. Obligations of the Client
8.1. The Client agrees that the maximum number of people entitled to occupy the Property is that set forth in the Booking Confirmation. Non-compliance with this obligation shall entail payment to the Company of a penalty equivalent to 30% of the overall price for the Property for each additional person. At check in the Client will need to show a valid identification document (or copy of such), which may also be done in advance by fax or email.
8.2. The Client undertakes to exercise due care and diligence in using the Property, and to keep it clean, refraining from any act which may damage the Property and/or cause damage to appurtenances thereof and/or annexed property and/or facilities contained therein. The Client moreover undertakes to verify the state of any plants present inside or on balconies/terraces, and to keep clean any gutters or drain pipes on the balconies/terraces in order to allow water to pass freely.
8.3. The Client agrees not to cause any noise or nuisance to the disturbance of nearby residents. The use of the Property for illegal purposes or for prostitution is strictly forbidden.
8.4. The Client undertakes to return the keys of the Property in such manner as will be agreed with the Company.
8.5. The Client agrees not to reproduce and/or give to third parties the keys of the Property and/or reveal to third parties any access codes for the Property. The loss/damage of keys and/or locks will entail compensation of the cost of new locks and of 5 sets of keys.
8.6. The Client also agrees to take reasonable care and adopt the necessary safety measures to avoid unauthorized persons from accessing the Property for the entire duration of the lease as set forth in the Booking Confirmation. In the case of failure to comply with the said obligation, the Client shall be liable to the Company for any damage caused to the Property and/or items contained therein.
9. Right of access to the Property
The Company and/or any third parties appointed by the Company, identifiable upon request by the Client, shall have access to the Property to carry out any necessary repair and/or maintenance work. The Client will receive prior notice thereof, except in the case of an emergency.
10. Pets
Unless expressly authorized in writing by the Company, the Client shall not be allowed to have pets of any kind in the Property.
11. Suspension of utilities
The Company will not be liable to the Client for any suspensions or interruptions of the electricity and/or gas and/or water supply for reasons beyond its control.
12. Express termination clause
12.1. The Company may cause this Contract to be terminated in accordance with Italian law by sending the Client written notice via registered mail, in any of the following events:
a) should the Client fail to pay the Booking Fee in accordance with the terms set forth in the Booking Confirmation or
b) should the Client fail to pay the Balance in accordance with the terms set forth in the Booking Confirmation or
c) should the Client fail to pay the Security Deposit set forth in the Booking Confirmation, pursuant to the terms and conditions set forth therein or
d) should the Client's conduct be contrary to taking due care of the property (see art. 8).
12.2. In the cases designated by letters b) and c), the Company will be entailed to retain, by way of penalty, the Booking Fee previously paid by the Client in accordance with the provisions set forth in the Booking Confirmation.
13. Limitation of liability
It is understood that, within the limits provided for by law, the amount of any compensable damage due to the Client will not exceed the amount actually paid by the Client to the Company under the contract.
14. Thefts
The Company will not be liable to the Client for any thefts perpetrated, with or without break-in or physical damages.
15. Personal data
The Client authorises the Company to communicate his personal data to third parties in order to comply with any obligations under the lease contract (Italian law decree 196/2003).
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