FAQ

Q: What is a serviced apartment?
A: A serviced apartment is a flexible alternative to a hotel, offering business travellers a base to work from, a place to entertain clients or friends or simply as a home from home for a few days, a few weeks or more.

Q: What differs Halldis from a hotel?
A: Serviced apartments offer guests all the advantages of a fully furnished apartment with the convenience of hotel style cleaning and linen services. Halldis provides a new standard of accommodation for business people tired of hotel living and seeking the comforts and privacy of home, together with extra space, flexibility and independence.

Q: What sort of facilities can we expect?
A: Facilities vary, but typically all our apartments have their own kitchen and bathroom. All apartments are supplied with fresh linens and towels. Kitchens are equipped with a range of utensils, crockery, cutlery and appliances.

Q: How do I reserve an apartment? When is my booking confirmed?
A: To reserve an apartment we will require a completed booking form, a Booking Fee (also with a Visa, Mastercard or Amex) and details of payment for accommodation charges. Booking forms can be emailed, faxed or sent by post. Once we have received your completed booking form and deposit we will confirm your booking. The standard procedure is a very easy process fully web based that can be executed in 5 minutes.

Q: Why do I need to pay a deposit?
A: A deposit acts as security for both the tenant and Halldis. It must be paid before arrival. The amount is fully refundable upon departure provided that the apartment is left in the condition in which it was found upon arrival. Deposit can be arranged with a VISA, a Mastercard or an American Express.

Q: What if I break a piece of furniture during my stay?
If something in the apartment is broken during your stay, you will be required to pay for any repairs or replacements.

Q: How and where can I collect my keys?
A: Collection of keys and check-ins are during normal office hours. However, we can arrange out of hour key collection at most apartment locations with sufficient notice and we will do our best to adhere to your precise requirements. Details of office hours and key arrangements for your apartment location are available on request.

Q: Is the price shown per person?
A: All apartments are priced per apartment on a nightly or weekly basis, providing a cost competitive alternative to equivalent standard hotels.

Q: What types of apartments are available?
A: Halldis provides a selection of studios, one, two, three bedroom apartments and lofts. A Studio is typically understood to be a self-contained sleeping, living and cooking area. Larger apartments provide a separate living area/kitchen, bathroom and one or more bedrooms. Sofa beds and extra beds may be provided at an additional charge in some apartments to increase the sleeping capacity of the apartments.

Q: What time can we check in?
A: Apartments are reserved from 4pm on the day of arrival to 12 noon on the day of departure. All additional hours will be charged as one day unless otherwise agreed.

Q: How do I pay, and when do I pay?
A: Payments can be made in Euro by cash, Visa, Mastercard, American Express or bank transfer (bank details available on request).
If you pay by bank transfer, the total apartment charges are required 14 days before you move in.
Payments by credit card have to be met one week before entrance.

Q: If I want to extend my stay, how can I do it?
A: Please contact our reservations team to check availability. Providing the apartment is available on the dates that you wish to extend, this will easily be facilitated. If your apartment is unavailable, we will make every effort to offer you an alternative. If you think there is a possibility that your stay will be extended when you book, please let us know as when we take further bookings this will be taken into consideration.

Q: How much notice do I need to provide if I wish to cancel?
A: Cancellations are possible 14 days prior to arrival, and the full charged being already paid, we will refund 50% of the total amount. Booking fee is not refundable. No refunds will be granted for cancellation made 13 days before arrival.

Q: Can I view an apartment prior to booking?
A: If you would like to view the apartments prior to booking please let us know, and we will do our utmost to arrange this at a convenient time for you.

Q: What happens if I have a problem on arrival?
A: : For any problems tied to your arrival you can contact Halldis within office hours (9am - 7pm - Central Europe time) at +39.02.898271 (Italian Speakers), +33 1 7660.7318 (French Speakers), +49 69 2573.78893 (German Speakers), +34 91 15.16.433 (Spanish Speakers), or the mobile numbers provided to you during the booking process.