FAQ

Q: What is a serviced apartment?
A: A serviced apartment is a flexible alternative to a hotel, offering business and leisure travellers all amenities and comforts as well as a base to work from, a place to entertain friends or simply a home from home for a few days, a few weeks or more.

Q: What is provided in a serviced apartment?
A: Each apartment is fully furnished and equipped, also offering kitchen areas. Fresh linens and towels are also supplied. Additional services such as housekeeping and linen change can be provided upon request.

Q: How do I find a suitable apartment?
A: The first thing to do is to search the apartments available on the website. Then, you can submit a (non-binding) request specifying either:

    • the ID of one or more apartments listed on the website and the period of interest
    or
    • your requirements by using the ad hoc form or by calling the number that appears on the right side of the page.

In some cases it will be possible to book the apartment directly online via credit card by clicking on "Book / Change dates" in the apartment description.

Q: How is every apartment assigned?

A: If available in the desired period, you will be assigned one of the selected apartments. Otherwise, an apartment with similar characteristics will be identified and then proposed to you.
If the apartment can be reserved online, you can can select and book it autonomously.


Q: How much does an apartment cost?
A: Each apartment has its specific characteristics and therefore a specific price; moreover, a discount will be granted on the basis of the length of your stay and it will contribute to the calculation of the final total price.
Just once you have selected an apartment and indicated the period of your stay, Halldis will be able to calculate the final price and communicate it to you.


Q: How do I book an apartment?
To book an apartment you need to:

    • provide us with an e-mail address to which we will send a booking form to be completed and which will then automatically generate the contract (or alternatively, just fill out the online booking form)
    • finalize the Down-payment, which represents an advance on the total rent (bank transfer or credit card)


Q: How do I pay for an apartment?
A: The deposit and the balance must be paid before the check-in via credit card or bank transfer. Cash payments can only be accepted for amounts lower than € 1000.

Q: Can I cancel my reservation?
A: If the cancellation is notified at least 48 hours in advance (with written notice), the Down-payment will be retained. In case of cancellations notified less than 48 hours before the check-in, the full amount paid will be retained.

Q: Can I arrange a visit of the apartment before I book?
A: On the website there are plenty of photos of each apartment.
For stays longer than 60 days, however, our staff is available to show vacant apartments.


Q: What happens if there are problems when entering the apartment booked?
A: Halldis direct management enables constant monitoring of the apartments and their condition, minimizing the potential problems at the unit. In case of problems, however, Halldis or its partners reserve the right to assign you a similar or higher standard apartment, or to find a temporary solution until you enter the apartment. You can contact us during business hours (from 09 AM to 7 PM - Central European Time) at +1 917 3000299 or +44(0)2033556355 (English), +39 02 4795 2200 (Italian), +33 (0)1 82885500 (French), +34 911 235500 (Spanish) or +81 3 4590 3107 (Japanese).

Q: When is check-in and check-out due?
A: Check-in is from 3 PM, while the check-out must be made by noon. The non-respect of check-out hours will result in an additional charge equal to one day's rent.

Q: Is there the possibility to extend the stay?
A: First of all, we advise you to immediately inform our staff of the need to extend your stay. Only if the apartment has not been rented, the extension will be accepted with a price based on the duration of the extension itself. In case of unavailability of the apartment, if possible, you will be assigned a new apartment.